Effective Date: April 2026
We collect personal information from parents or legal guardians, including name, contact details, and account credentials. We also collect information about the child such as name, age, school details, and learning needs. Additional usage data may be collected to improve system performance and user experience.
We do not sell or trade your personal data. Limited information may be shared with tutors solely for the purpose of conducting tutoring sessions. We may also share data with trusted service providers to maintain system functionality, and with authorities if required by law.
We implement appropriate technical and organizational measures to protect your data, including secure authentication, restricted access, and data protection protocols to prevent unauthorized use.
Children do not create accounts independently on this platform. All child-related information is provided and managed by parents or legal guardians. We only collect and use children's data with proper consent and strictly for educational purposes.
Payments made through Knowva are required to confirm tutoring session bookings.
Users are expected to follow the agreed schedule once a booking is confirmed.
Rescheduling may be requested at least 24 hours before the session and is subject to tutor approval and availability.
Failure to attend a scheduled session without prior notice may result in the session being marked as used.
We retain personal data only as long as necessary to provide our services and fulfill legal obligations. Data may be securely deleted upon request.
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and continued use of the platform constitutes acceptance of those changes.
Email: knowvateam@gmail.com